If automatic app updates are enabled on your device, you don't need to do anything else. If they're disabled, go to the Yandex Messenger page in the App Store or Google Play and tap "Update". The desktop application is updated automatically.

How do I connect my Yandex 360 corporate account?

Your employees don't need to do this on their own — the service is connected by the administrator who manages Yandex 360 for Business in the organization.

Can I use Yandex Messenger with multiple accounts?

Yes, you can log in to the app with multiple accounts and switch between them. To add a new profile, log out of your account and select "Add account". When you log in next time, you'll just need to log out of one account and select another one.

How do I set up synchronization between the desktop application and the mobile app?

Synchronization is automatic: your chats are displayed on all devices.

How is the Yandex Messenger app different from the web version?

In general, the app has the same features as the web version. The main advantages of the app are quick access from your home screen and system notifications.

Does the Yandex Messenger app work offline?

When you're offline, you only have access to the previously downloaded chats. New messages will be sent and changes synced when you're back online.

Can I enable desktop and mobile notifications?

Both the web version and the mobile app can send notifications. To enable them, grant the required permissions in your device settings, then turn on notifications in the service settings. To learn more, see Help.

Is two-factor authentication (2FA) supported?

Yes, you can set up two-factor authentication in Yandex ID. To do this, you need the Yandex Key app which generates one-time passwords. Download the iOS or Android app and learn how it works in Help.

How do I change my plan in the app?

You can activate a Yandex 360 plan or switch to a different one on our site — both from desktop and mobile.

What are the requirements of the Yandex Messenger app?

The app is supported on devices running iOS 14.1 and later versions, and on all Android versions after 7.0. To learn more, see Help.

How do I contact the Yandex Messenger app support?

You can always reach out to us in Help: our support agents are available 24/7.